Cancellation of order by customer will not be chargeable within 90 seconds of order placement cancellation of order by customer is disabled for the next order upon cancellation of order beyond 90 seconds .Cancellation of order will not be allowed once the delivery executive reaches the customer location cancellation of a pickup and drop order after the delivery executive has picked up the delivery items will result in a cancellation fee being charged equivalent to the entire service fee.
Order cancelled by the store/ restaurant if food not available or the item prepared taking long time, the customer has applicable for full refund. SAISSON DELIVARY SOLUTION will be refund the same amount to customer.
SAISSON DELIVARY SOLUTION Food Delivery will be refund the customer amount to the wallet or bank Account with in -3-5 Business working days from the time of cancellation, if customer canceled before timer 90 seconds of time the full refund applicable to the customer, if customer cancelled after the 90 seconds of timer there no option for refund to perticular person from the SAISSON DELIVARY SOLUTION food delivery app.In case the order which is paid through digital payment is cancelled due to non-availability of the amount will be returned by reversing the transaction by restaurents . This refund will be returned on the actual source within 3 to 5 working days , however SAISSON DELIVARY SOLUTION is not responsible for any delay on the bank side.
Most food delivery services and restaurants have a specific cancellation window during which you can cancel your order without incurring any charges. This window typically ranges from a few minutes after placing the order to before the restaurant starts preparing your food.
Some services may charge a cancellation fee if you cancel your order outside of the designated cancellation window. This fee can vary from a small percentage of the order total to a fixed amount.
If you cancel your order within the allowed time frame, you should generally receive a full refund of any per-authorized charges on your payment method.
If you cancel your order after the restaurant has started preparing your food or fail to be available to receive the delivery (no-show), you may not be eligible for a refund, and you may be charged the full order amount.
Some restaurants or services may have exceptions to their cancellation policy, such as during peak hours or special promotions. These exceptions should be clearly stated in the terms and conditions.
It's essential to communicate your cancellation to the food delivery service or restaurant promptly. Many services provide options for canceling orders through their app or website, and some also have customer support hotline.
If you have made specific customization to your order, such as requesting ingredient substitutions or special cooking instructions, be aware that some restaurants may not allow cancellations or may charge a fee if these customization have already been accommodated.
In some cases, adverse weather conditions or service issues may lead to delayed or canceled deliveries. Food delivery services may have specific policies in place for such situations, including offering refunds or rescheduling deliveries.
To avoid any misunderstandings or disputes, it's crucial to read and understand the cancellation policy of the food delivery service or restaurant you are using before placing an order. These policies are usually outlined on their websites or mobile apps, and you may be asked to accept the terms and conditions before confirming your order. If you have any questions or concerns about the policy, it's a good idea to contact customer support for clarification.